We are a small, nonprofit organization and do not have the ability to recover from cancellations that larger hotels do, so we have the following cancellation policy. Your understanding in this regard is greatly appreciated. Only the rental rates are used to calculate cancellation charges. All Cleaning Charges, Pet Charges, and Lodging Taxes will be refunded to the customer, only the rental rates are calculated into the cancellation charges.
31 days or more before arrival: $100 Cancellation Charge charged, balance of deposit is refunded.
Less than 31 days (15-30 days): We will retain 50% of the rental rate of your deposit, then refund the balance of the rental rate plus any taxes, cleaning and/or pet fees.
Less than 15 days (0-14 days): We will retain the entire rental rate but will refund the taxes, cleaning and/or pet fees associated with the reservation.
* Rebooking Charges
We allow guests to change their reservation date(s) one time instead of cancelling the reservation. If you choose to rebook your reservation instead of cancelling it, your cancellation charge may be waived. The following is the Rebooking Charges schedule:
31 days or more before arrival: $50 Rebooking Charge will be charged in lieu of the $100 Cancellation Charge.
Less than 31 days (15-30 days): $50 Rebooking Charge and $50 per reservation day charged in lieu of 50% Cancellation Charge.
Less than 15 days (0-14 days): No Rebooking option offered.
If you have rebooked your reservation once and need to cancel or rebook again, you will be charged the appropriate cancellation charge as detailed in the Cancellation Policy above.
COVID-19 Policy & Agreement
All guests staying in our cottages agree to comply with the operative Mendocino County Health Officer orders (https://www.mendocinocounty.org/community/novel-coronavirus/health-order) and agree to reimburse PALKI costs of housing at its current daily lodging rate, plus food and basic essential need costs in the event a guest, without primary residence in the County, is determined by a medical professional to require isolation or quarantine for COVID-19 during their stay without recourse against the County of Mendocino and comply with any and all isolation/quarantine orders and contract tracing required by County public health authorities. For guests who maintain primary residence in Mendocino County or at such other location as Public Health determines would be safe to travel, Public Health will authorize their return home for isolation and quarantine purposes.